The entire team at PacRes was helpful and kept us informed throughout the process, offering different options with the goal of getting the best rate available. It was a pleasure to work with them on our refinance.

Carl was thoughtful and thorough every step of the way. He made sure he communicated timely and was available when I needed my questions answered. I never had to wonder what was next, the process from start to finish was smooth. I would choose Carl and the Pacific Residential team, time and time again.

Both myself and mom feel they was a lot of miscommunication, documents overlocked and resubmitted, double work being done and not a ton of follow up and explaining. To many people were involved

There were way too many people contacting us for information. I felt we had to provide duplicate info. The numbers changed drastically from what Venessa told Sarah regarding closing costs. It was frustrating the pay off amt for the car kept changing up and down with each document and that a 10 day pay off couldn't be identified for better clarity at the end. it would be better for me to have a better understanding of all the players asking for info. Our past experiences have been with Guild and it was a smooth process with only 1 contact. Thanks for asking for input and thanks overall.