Be Part of Something Bigger

Pacific Residential Mortgage is a leading Northwest Mortgage Bank and Lender based in Lake Oswego, Oregon, with branches and state licensing throughout the United States.

From our start in 2004, we have been rated by the Portland Business Journal as one of the Top 10 Portland-area businesses based on our total loan volume. Similarly, our dedication to quality lending has earned us an A+ rating from the Better Business Bureau, and our dedication to our employees has earned us a spot in the top 100 Best Companies to work for in Oregon, seven times.

Where We’re Going

As our business grows, we remain dedicated to the personal and professional growth of our employees. Through dedication to our Core Values, we are continually learning what it takes to grow our business and develop our employees into successful people. In other words, our Core Values guide every decision we make, and we take pride in staying committed to every employee’s success.

Apply Today!

At PacRes, our vision is to change the futures, one client, at a time. In short, we invest in your future. Our clients and our employees continue to inspire us, and we thrive on seeing them succeed. We make dreams come true, and it feels good doing it. If this is something you want to be a part of, don’t wait!

Oregon’s 100 Best Companies

Job Summary

The Sr. QC Compliance Specialist reports to the Director of Compliance & Quality Control and helps ensure compliance with origination activities in relation to state, federal and investor requirements. This position will oversee the internal pre-funding audit process within the company’s compliance and quality control division. Your knowledge of mortgage operations, security procedures, and applicable regulations combined with excellent communication skills and attention to detail will be paramount to your success in this role.

Supervisory Responsibilities

  • No direct reports

Duties/Responsibilities

  • SAR & BSA Reporting activities
  • Complete monthly file reviews as required by state, federal and investors:
    • Closed Loan Reviews
    • Adverse Loan Reviews
    • Prefunding Loan Reviews
    • EPD/Discretionary
  • Handling Consumer Complaints as related to Fair Lending, Quality Control/File Reviews.
  • Complete the Fair Lending data reviews – ongoing risk assessment, analyze fair lending reports, and submit for management review
  • Compile data, obtain responses and write monthly summary reports for management review
  • Developing and implementing compliance programs to promote compliance with legal and regulatory requirements and other directives.
  • HMDA data review for accuracy and HMDA data submission activities
  • Identifying areas needing further training regarding HMDA and Fair Lending, Policy, Procedure, or compliance requirements – Develop action plan from file review findings
  • Providing guidance to staff on an as-needed basis on compliance related issues.
  • Must conduct oneself in a professional manner at all times and abide by all organizational and professional ethical standards.
  • Performs other duties as assigned or required.

Required Skills/Abilities

  • Ability to learn and apply new technologies, processes, and procedures in a timely manner.
  • Ability to communicate (both written & verbal) in a professional and effective manner with all levels of staff and vendors.
  • Ability to review loan files, calculate income, and communicate with vendors and operational personnel.
  • Ability to work independently in a fast-paced environment.
  • Strong attention to detail & ability to produce error-free, high-quality work

Education and Experience

  • 3-5+ years’ experience in Mortgage QC is required along with overall knowledge of mortgage underwriting, risk management, and quality control management.
  • Bachelor’s Degree preferred, but not required
  • Knowledge of mortgage company operations, security procedures, and applicable regulations is required.
  • Experience with mortgage data processing systems, audit control systems, and workflow analysis methods are required.
  • Experience using mortgage software such as Encompass/Ellie Mae & QC Ally
  • Proficiency with MS Office Suite

Availability & Commute Requirements

  • Normal Hours: Mon-Friday 8am-5pm (1 hour lunch)
  • Location: Lake Oswego Corporate Office with Remote WFH available
  • Ability to reliably commute to Corporate Office as needed for occasional live meetings

Physical Requirements

  • Must be able to lift up to 15 pounds
  • Must be able to sit for extended periods of time

Job Summary

PacRes is looking for 2 experienced post closers to join our growing team! Responsible for managing multiple warehouse lines against individual investor rate lock expirations. Must also review and satisfy investor pend conditions prior to lock expiration to ensure timely purchase not to exceed 15 days on the warehouse lines.

Supervisory Responsibilities

  • None.

Duties/Responsibilities

  • Manage warehouse lines using each provider’s proprietary system. Cross reference loans on warehouse lines against the Investor Lock Expiration Report, pulled daily.
  • Pull the Daily Suspense Report from the investors’ website.
  • Document the receipt of suspense notices in appropriate loan files & log lock expiration dates (obtained from Investor Lock Expiration report) on the suspense notice.
  • Process suspense conditions in order of lock expiration. Contact investor for clarification on reason for suspense as needed. Upload conditions to satisfy the suspense to investor websites and add to borrower’s loan file.
  • Upload original trailing documents received for each loan file into each borrower file. File original documents onsite & shred any original documents that have not been requested for at least 6 months.
  • Confirm receipt of suspense conditions with the assigned investor review clerk and obtain ETA of loan purchase within 24-48 hours of delivery.
  • Update borrower’s files with detailed notes & documentation on how the pend was satisfied.
  • Review the Warehouse Lines Aging Reports daily. Perform status checks on loans for which a suspense notice has not been received for approximately 10 days. Acquire status of purchase date from investor if the collateral has been shipped or if loan still shows on report after suspense notices have been received & satisfied. Follow lock extension policies in place if the lock is approaching expiration and the suspense condition will not be satisfied in time.
  • Each month, communicate in writing to management on any premium adjustments incurred by the bank.
  • Provide a daily summation of files aged over 30 days.
  • Log received status of final title policies & recorded deeds of trust in borrower files and forward to the end investor once per week, as needed.
  • Ensure all shipment supplies are stocked and ordered when necessary.
  • Act as QC liaison between investors and PRM management by identifying preferred practice improvements that would result in fewer errors & contribute to loan salability.
  • Every day, via each warehouse provider’s system, request shipment of collateral to each investor.
  • Assist in additional assigned task as directed by management.

Required Skills/Abilities

  • Fundamental knowledge of lending processes and regulatory requirements
  • Handling confidential material in a professional, ethical manner
  • Proficiency in Microsoft Office Suite & proprietary financial systems
  • Excellent interpersonal communication skills & ability to interface with team mates at a variety of levels
  • Demonstrated collaboration & organizational skills
  • Ability to work independently on routine activities as well as working towards team goals and expectations

Education and Experience

  • Bachelor’s degree in Business or related field,
  • 1-2 years of experience working in a professional environment including mortgage, commercial or consumer loan processing

Physical Requirements

  • Must be able to lift up to 15 pounds
  • Must be able to sit for extended periods of time

Why Pacific Residential Mortgage

Our dedication to quality lending has earned us an A+ rating from the Better Business Bureau, and our dedication to our employees has earned us a spot in the top 100 Best Companies to work for in Oregon, seven times.

Our financial strength enables us to offer a full array of lending products and government loan programs, servicing options and full-scale personal mentoring, coaching and business growth facilitation. Our operating culture supports a private mortgage banking experience to all of your borrowers, which results in better referral partners and repeat business opportunities.

Overview

Pacific Residential Mortgage is seeking established, experienced Mortgage Advisors nationwide to lead or join a production team. We are expanding our high-performance sales culture and innovative approach to mortgage lending to markets across the United States. We offer competitive compensation plans & an excellent benefit package.

Duties and Responsibilities

  • Determine appropriate mortgage loan financing product for each client
  • Develop and maintain successful relationships with clients, referral and industry-based partners
  • Collect and analyze customer financial information
  • Maintain thorough understanding of and compliance with RESPA, ECOA, HMDA, FNMA, FHLMC, FHA, VA, etc.
  • Remain current on existing and developing trends for the community and the marketplace
  • Demonstrate ease of use and adaptability with existing and developing technology
  • Demonstrate knowledge of company product, policy, procedures and underwriting requirements

Qualifications

  • Demonstrated ability to build and maintain customer relationships
  • Established originators will maintain minimum production standards of 4 closed loans/$750,000 in volume per month
  • New originators will achieve minimum production standards (4 closed loans/$750,000 in volume per month) within 12 months of employment, achieving production milestones along the way
  • NMLS SAFE Act Compliance holding a minimum of one state license and a desire to grow in regionally strategic states
  • Must self-generate leads
  • Strong communication, verbal, and written skills to interact with clients, support staff, and partners
  • Computer skills, Encompass & Optimal Blue proficiency preferred (will train)
  • Must be coachable

Are you ready to join a fast-paced, growth-oriented and industry-leading team of Independent Mortgage Advisors? Look no further. PacRes is searching for a dynamic Loan Manager/Sr. Processor to join our growing team. This position will be operating remote.

Primary Responsibilities

  • Support the Mortgage Advisor by assisting in originating, and managing the loan file from contract to close
  • Ensure loan files are complete, properly structured and compliant
  • Maintain an accurate, detailed pipeline that requires pre-set dates to be met at every step of the loan process
  • Provide clear, consistent communication with the Team daily to create “One and Done” approvals
  • Exhibit 5-Star Customer Service to internal and external parties at all times

Additional Duties

  • Manage every step of Operations during the loan transaction
  • Engage directly with clients throughout life of the loan
  • Oversight of your dedicated Loan Support staff

Requirements

  • Excellent customer service skills
  • Ability to collaborate and work together as a Team
  • Minimum 3 years of recent mortgage loan processing experience

The Marketing Content Strategist is responsible for developing a content strategy based on a Pacific Residential Mortgage’s business objectives and client need. The Marketing Content Strategist oversees content requirements and creates content strategy deliverables across a project life cycle. This includes conducting content audits (qualitative analyses of all the content on a network of sites and social media accounts) as well as gap analyses. This role is responsible for maintaining editorial calendars, style guides, taxonomies, metadata frameworks and content migration plans. This position is integral in the day-to-day work flow throughout the Marketing Department, with emphasis on strengthening internal and external client relationships.

About You

For you to succeed in this role we have found the following to be important traits:

  • Self-motivated and results driven
  • Team player & independently work on projects
  • Excellent verbal and written communication skills
  • Creative thinking
  • Positive attitude and eagerness to learn a must
  • Open to feedback and willing to make changes to your work
  • Strong organizational skills and the ability to handle multiple deadlines
  • Attention to detail with accuracy and consistency a must
  • Excellent time management skills and ability to reprioritize quickly
  • Enthusiastic about providing the best possible customer service for customers

Job Responsibilities

As the Marketing Content Strategist, you’ll get to showcase your expertise in using content to attract and engage internal and external stakeholders, use your strategic and creative skills to refine, enhance, and drive our brand awareness, and promote the Pacific Residential Mortgage brand. More specifically, you’ll get to:

  • Develop content strategies for multiple channels and platforms
    • Familiarity with traditional and digital marketing channels, content marketing and distribution platforms, and consumer analytics.
  • Define key brand messages and insights
    • Establishes and articulates the organization’s internal and external key messages and ensures that content is aligned.
  • Understand digital measurement metrics
    • Strong understanding of SEO, keyword research, information architecture, and usability best practices.
  • Story Telling
    • Work with Marketing Director, vendors, UX designers, and content management system developers to deliver stories that are aligned with business goals.
      • Company Brand Story (Values, History, Recruiting, Training etc.)
      • Mortgage Advisor Personal Introductions
      • Branch/Meet the Team Highlights
      • Client Testimonials
      • All other story telling as directed
  • Content Producer
    • Skilled at developing and promoting a company brand, service, and products through the various channels.
      • Traditional and digital marketing campaign curation/management
      • Write/review a minimum of 1 blog per week (SEO-optimized blog posts with minimum 1,000 characters include image/video curation as needed)
      • Write VO/video scripts for internal/external videos and ads
      • Write/review Monday Marketing Minutes with Director of Marketing (4-5/month)
      • Write/review Industry Insider with Director of Marketing (4-5/month)
      • Write/review Monthly e-Newsletter with Director of Marketing (1/month)
      • Write/review Wisdom Wednesday and Success Leaves Pieces with Director of Marketing (2-4/month)
      • Product flyers, social media guides, presentations, custom projects, and all other content as assigned.
  • Social Media Platform Management
    • Manage all company social media accounts through Sprout Social & OB Comergence platforms
    • Social Media Onboarding & Initial Auditing for Mortgage Advisors
    • Project manage all company social media contests
    • Review & respond to all online comments across all channels
    • Manage canned responses for online responses
  • Company Website
    • Create / Edit Mortgage Advisor Pages
    • Manage / Update New Locations and Branches
    • Approve Incoming Reviews
    • Upload and Manage Company Blogs

What You Will Measure

As the Marketing Content Strategist, you are responsible for reporting Key Performance Indicators (KPI) to measure:

  • Brand awareness
  • Lead generation
  • Customer loyalty
  • User engagement

Administrative

  • Assists department staff in meeting deadlines for various tasks and projects as required.
  • Prepares correspondence that may be of a confidential nature, as directed. Marketing Onboarding of New Employees
  • Writing and optimizing bio for SEO and tone Events
  • Pre & Post Event Prep & Staging / Loading / Delivering / Unloading
  • Onsite Day of Support

Marketing Onboarding of New Employees

  • Writing and optimizing bio for SEO and tone

Events

  • Pre & Post Event Prep & Staging / Loading / Delivering / Unloading
  • Onsite Day of Support

Job Requirements

  • Bachelor’s degree and at least 3 years of marketing experience OR a High School diploma/GED and at least 6 years of marketing experience in a medium sized company supporting multiple managers
  • Content writing experience in mortgage, real estate, or finance preferred.
  • At least 3 years of experience coordinating and scheduling multiple projects simultaneously.
  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
  • Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
  • Intermediate level skill in Microsoft Excel (for example: using SUM function, pivot tables, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
  • Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).
  • Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns, mail merge ).

Education and Experience

  • Bachelor’s degree in English, Communications, Marketing, related field, or comparable experience.
  • Outstanding copywriting, editing, proofing, and grammar skills.
  • Knowledge of all aspects of branding (voice, values, layout, color).
  • Experience using creative suite including Photoshop, Lightroom, Final Cut Pro / Premier Pro, Illustrator, and InDesign.
  • Experience working with WordPress.
  • Knowledge of all social media platforms (Facebook, Instagram, LinkedIn, Twitter, TikTok, Google, Yelp, Zillow, Realtor, etc), including measuring metrics and effectiveness of posts.
  • Project Management Software Experience (Wrike)

Additional Job Requirements

  • Normal Hours: Mon-Friday 8:30am-5pm (30 min lunch) or 8am-5pm (60 min lunch)
    • Willing to work evenings and weekends as needed for business purposes (deadlines and events)
  • Location: Lake Oswego Corporate Office / Remote (Up to 50/50 split – depending on teams needs and agreed upon with Director of Marketing)
  • Willing to travel up to 25% of the time for business purposes (within state, out of state)

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Fill out the form below, email careers@pacresmortgage.com or call Human Resources at (503) 905-4939