Five Ways to Protect Against Cybercrime

July 5, 2017 By ,

We live in a fast technological age of convenience where our clients can perform nearly every step of their home buying process by computer, phone, or tablet. However, there are significant threats and dangerous drawbacks for the unwary.  Everyone has to do their part to protect consumers from identity theft and other forms of cybercrime. To help you protect your client’s sensitive personal information from cybercrime, we’ve gathered this list of tips and resources.

1.Talk to Your Clients

At the start of the transaction, discuss with your client what email address you will use to communicate, and let them know the type of email attachments you will be sending to them. This will help your client spot bogus emails from hackers attempting a phishing scam. If you’re not sure what a phishing scam is, or why you should be on the lookout for one, read this.

2. Protect Their Documents

Password protect any documents or files you send to your client, or send through a secure service, such as DocuSign.

3. Protect Your Passwords

Protect your own passwords and usernames. If a criminal gets into your inbox, they could find your client’s information, or use your account to scam other people. A resource for how to create strong passwords can be found here.

4. Avoid Sending Personal Information

Avoid sending personal information, such as social security numbers or credit card numbers, through email or text message. These formats are easily interceptable by a malicious third party. When in doubt, communicate sensitive information over the phone. It might be old-fashioned, but it’s the surest way to protect everyone involved.

5. No Unsecured Wireless Networks

Don’t conduct business with your client over unsecured wireless networks, or public computers. It can be tempting to work while in line for a coffee, but public Wi-Fi hot spots are notorious places for hackers to lie in wait to steal your client’s valuable information.

If you have any questions about how PRM works to protect your client’s information, or have other questions about the mortgage industry, don’t hesitate to give us a call. As always, we’re here to serve you!

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