PRM Means Client-Centered Service

PRM Means Client-Centered Service - Pacific Residential Mortgage

At PRM we strive to set ourselves apart from the competition through our passion for client-centered service.

As a referral-based, local lender, it’s the human connection that has sustained our business over the years, and it’s the same connection that will carry us on for decades to come.

What is so radical about how we treat our clients?

  • Client-centered service means not losing focus on the family or individual at the heart of every transaction. We’re here to meet the client’s goals and help them create the life they want.
  • Our sales force and administration staff listen attentively to feedback from our client base. We are always on a quest to improve and do better! Our staff learns from leaders in the industry, always seeking to deepen our knowledge, make processes more efficient, and give our clients the confidence and peace of mind they deserve.
  • Our On-Time Close Guarantee shows we’re committed to efficient closings. Wasting the client’s time and money isn’t just bad for business; it shows a fundamental disrespect for the lender-client relationship. That’s why we put our money where our mouth is.
  • PRM strives to be open, honest and ethical. We want clients for life, and that only happens when you share mutual trust.

We aim to always serve with heart. The referrals we receive from past clients and business partners are the lifeblood of our business, and they are the people in our community that you care about. We want to make sure they are taken care of for now and years to come. We’re here to help. Contact us today!